FAQs

Want to check on how long it will take to get your order?

Our estimated production times average 5-7 business days for custom boxes. FedEx has notified us of pick-up delays at our location as well as nationwide shipping delays due to high volume. We can estimate an additional 5-7 business days after production to get orders shipped.

Accessories, plain mailers and plain boxes will be fulfilled within 1-3 business days, plus estimated 5-7 business days for shipping.

Shipping times come after production (or fulfillment) times and is fulfilled by FedEx.

You will get an automated email with tracking information only when your package(s) have shipped. Please note that your packages may ship separately if you ordered several items or several cases of one item. If you only received part of your order, the rest of your order will be on its way! You'll receive a separate shipping notification with another tracking number.

Unfortunately, due to our process, we're not able to guarantee that any changes you would like done to your order is made.

The best way to make a change is for us to cancel your order completely and for you to put in a new order with the correct details. Please try to let us know at most 24 hours after your order is submitted so we can cancel your order.

If it has been more than 24 hours since your order is placed, we may have already proceeded with printing your order.

Here are example of changes that will require us to cancel the order so you can submit a new order with the correct details:

• Changing the uploaded artwork

• Changing the box size or material (kraft or white)

• Changing the customization (upgrade) options

• Changing the order quantity (we cannot reauthorize a charge on your card or send an invoice)

• Adding a product (we cannot reauthorize a charge on your card or send an invoice)

• Changing the shipping address

Is your logo white or include white elements? Our printer cannot support spot-color applications for white ink at this time. White elements in your logo will not print onto your box, but instead show as the cardboard color. White registers with our 4-color printer as zero values and so the printer does not use any ink in that space. 

• If you choose the black logo option, please make sure the logo you’re uploading is black. We do not offer color-correction at this time. 

• If you choose the color logo option, please make sure your logo is the color you want it to print. We do not offer color-correction at this time.

We take the following files types:

• jpg

• png

• pdf

• ai

• eps

Please do not upload a word document or just a photo of your artwork at this time as this will not print well on your boxes.

Our boxes come in two colors: kraft brown and mottled white.

Our printer is a 4-color printer and can support all colors at this time, except white. If your brand uses a light or pastel-colored logo, we recommend uploading a solid black logo for our kraft brown boxes or upgrade to our white boxes to make sure the colors in your logo look best. 

Please note: our printers currently do not support white ink. If you have white ink in your logo, that portion of your logo will not print. Instead, it will show as negative space and the color of the box will show.

• Browns, yellows, golds and light earthy colors will not print well on kraft.

Need help with logo colors on our brown boxes? Check out our guide to colors on cardboard.

We offer digital previews at this time!

You can order a digital preview before checkout. One order of our digital preview gives you a PDF preview of all custom boxes in your order after artwork and upgrades have been set by our designers and after we've sent your files to production. Your digital preview will show all printing upgrades chosen as well as the placement of your logo.

Please note that your preview is only a visual for your custom boxes. We do not accept artwork, upgrade or order revisions at this time.

Here's what you'll receive:

• 1 digital preview in PDF format for each box size and design in your order, 1-2 business days after your order is placed
• No artwork, upgrade or order revisions accepted at this time

***You only need 1 Custom Box Digital Preview per order! If you have multiple boxes in your order, you'll receive digital previews for all the sizes. If you have separate orders (separate checkouts), then you'll need a digital preview per checkout.

Have an issue with your order? Please view our steps below for details on how to request a refund and how our refund policy works. Manufacturing Issues Manufacturing issues include, but are not limited to, damage to products that threaten the structural integrity of the product or missing customization options. This does not include color issues as the customer is responsible for ensuring the correct color file is uploaded and understanding how colors will print on corrugated.

If 30 days have passed since your purchase, we are not able to offer you a refund. To be eligible for a refund review, please send us a photo of your affected item(s). Each item for which you are requesting a refund must be photographed for our records. We will review your order details and reply to your email with our decision on a refund. We reserve the right to deny or limit refund requests.

Shipping Issues Shipping issues include a missing package or damage to the product during transportation. In order to be eligible for a refund review for a missing package, please take the following steps:

1. Check that your shipping address is correct

2. Check around your home or with neighbors

3. Check for a notice of attempted delivery

4. Contact the carrier

5. Check and confirm that it has been 30 days since receiving your tracking number 

Tried these steps? Please reach out to hello@brandablebox.com with your order and shipping details and we'll review your order. We will then file a claim with our shipping partner for your order. We will not be able to provide a refund until your claim has been processed and approved by our shipping partner. We will only be able to process your refund in the amount that our shipping partner has approved for the claim. If your claim is denied, we will not be able to issue a refund.

In order to be eligible for a refund review for items damaged during the shipping process, please send us a photo of all damaged items in your order.

We will review your order details and file a claim with our shipping partner. We will not be able to provide a refund until your claim has been processed and approved by our shipping partner. If your claim is denied, we will not be able to issue a refund.

Please note that claims take an average of 5-7 business days for our shipping partner to process. It can take up to 30 business days for us to receive an approved claim and refund amount from our shipping partner. We will only be able to process your refund in the amount that our shipping partner has approved for the claim.

Your item must be unused and in the same condition you received it. Excluded from refunds are gift cards and downloadable software products.

To complete your refund, we require proof of purchase with your order number. Please do not send your purchase back to the manufacturer.

Once we receive your necessary proof of refund and have reviewed your order, we will notify you of the approval or rejection of your refund. 

Please see our refund policy here for more details.

Have you received a tracking number but you're unable to find your package? No worries, many missing packages do show up within a few business days.

If you're missing a package, please follow these steps:

1. Check that your shipping address is correct
2. Check around your home or with neighbors
3. Check for a notice of attempted delivery
4. Contact the carrier
5. Check and confirm that it has been 30 days since receiving your tracking number 

Tried these steps? Please reach out to hello@brandablebox.com with your order and shipping details and we'll take care of it. We will not be able to provide a refund for a missing package if it has been less than 30 days since the date of receiving your tracking number. 

Looking to reorder? Create an account with us!

To create an account, visit https://brandablebox.com/account

If you haven't ordered with us before:

• Click on Create Account
• Enter your first and last name
• Enter your email address
• Create a password

If you've ordered from us before and haven't yet created an account, you'll need to create one in order to access the details from your previous orders.

• Click on Create Account
• Enter your first and last name
• Enter the email address you used for your previous orders (if more than one email address was used, use the email address for the order details you'd like to populate in your account)
• Create a password

Your account will be able to show you your previous order details. Here's how to reorder:

• In your account, click on the blue "Reorder" button next to the order you'd like to place again
• Your order details will populate
• Review your order and remove any items you wish by unchecking the check box next to the item
• Click on the blue "Add to Cart" button, or click on "Reorder and Checkout," which will take you straight to the checkout screen and bypass the cart
• Review your details and checkout!

We currently ship to the lower 48 contiguous states within the United States. We’re not able to ship to Hawaii or Alaska at this time.

Shipping will be calculated at checkout based on a couple things:

• The weight of your order.
• The dimensions/bulk of your order.
• Your location.

We use the shipping rates provided to us by FedEx.

FedEx has notified us of pick-up delays at our location as well as nationwide shipping delays due to high volume and their current shipping capacity. We can estimate additional business days after production to get orders shipped.

Our estimated production times average 3-5 business days for custom boxes.

Accessories, mailers and plain boxes will be fulfilled within 1-3 business days.

Shipping times come after production (or fulfillment) times and is fulfilled by FedEx.

Please note that shipping times are separate from production or fulfillment times.

At this time, we’re not able to offer discounts on shipping and we use the full rates provided to us by FedEx. We currently do not offer free shipping.

We ship custom boxes, plain boxes, accessories and mailers using FedEx Ground or FedEx Freight depending on the size of your order. 

All items will be shipped flat in order to save on space and shipping costs.

We believe in simplicity, so we listed all our prices up front—no more long and complicated quote process. We've even listed prices for customization selections and printing options.

You can find our prices here:

• In-stock custom boxes
• Premium custom boxes
• Custom pizza boxes
• Plain shipping boxes
• Mailers
• Accessories

Please note. Shipping times are separate from order production or fulfillment times. Shipping comes after production and fulfillment and is handled by a separate shipping carrier (FedEx), not by us.

• For custom boxes, premium custom boxes, custom pizza boxes: Production times currently average 3-5 business days. Please keep in mind that production times do not include shipping times. FedEx has notified us of pick-up delays at our location as well as nationwide shipping delays due to high volume and their current shipping capacity. We can estimate an additional 5-7 business days after production to get orders shipped. Orders of over 500 units will require a few extra days to get set up and produced.

• For plain boxes, mailers and accessories: Order fulfillment times currently average 1-3 business days. FedEx has notified us of pick-up delays at our location as well as nationwide shipping delays due to high volume and their current shipping capacity. We can estimate an additional 5-7 business days after production to get orders shipped. Orders of over 500 units will require a few extra days to get set up and produced.

• For in-stock custom boxes, our minimum order quantity starts at 25 boxes (1 bundle of 25 boxes). This helps us keep some of the lowest prices on the market since we don’t charge print plate fees. Most companies that do charge print plate fees start their minimums at 2,000 boxes.

• For custom pizza boxes, our minimum order quantity starts at 25 boxes (1 bundle).

• For plain shipping boxes, our minimum order quantity starts at 25 boxes (1 bundle).
  

For in-stock custom boxes and custom pizza boxes: Choose your box size, then upload your logo by clicking on the “Upload File” button on the product page.

Choose your logo file. Remember that png, pdf, ai, or eps files of at least 300dpi print best.

And remember that white ink does not print at this time and will show as the box color.

• WE PRINT AS IS and do not color convert or offer design help at this time. If you upload a color logo and choose black, your logo will print in automatically converted grayscale and may not print as a true black.
• White will not print at this time and will show up as the box color or transparent.
• Please be mindful of how your colors will print on kraft. Kraft is naturally absorbent and has brown undertones. Please view our logo guide if you have questions about your colors.

For plain boxes, mailers and accessories: Choose your product, then checkout!

We offer volume discounts based on quantity. Save up to 30% on your order of custom boxes. Learn more here.

We're unable to provide free shipping or shipping discounts at the moment.

At this time, we are not able to support more than 1 design on 1 box.

We print the same logo or design file on each elected side of your box (1, 2 adjacent, 2 opposite, 4) in a pre-set location on the box side.

If you’ve created an account with us already but have forgotten your password:

• Click on “Forgot your Password?”

You’ll receive an email with instructions on how to reset your password.

Ordered from us before but don’t yet have an account?

You’ll be able to create an account with us and access your order details from your previous orders.

To create an account and access your previous order details:

• Click on “Create Account”
• Enter your first and last name
• Enter the email address you used for your previous order (Important: You’ll need to use the email address associated with your previous orders in order for the order details to be associated with your account. If you've used multiple email addresses for several different orders, choose the email address you will most likely use again for your next order, or the email address associated with the order's details you'd like to see.)
• Create a new password

Please send your sales tax exempt forms to hello@brandablebox.com.

Since each logo is different, we do not provide specific logo dimensions for our small and large logo options. We tend to follow a ratio instead of exact dimensions and will scale your uploaded logo to fit within those ratios.

We only print within the ratios shown on our dielines, so if your file is bigger, we resize it to fit within those dielines. While resizing, we make sure the resolution and the shape stay the same.

• We recommend your artwork be at least 300 dpi.
• We recommend vector files to keep logo as sharp as possible while scaling.

You can view our box dielines and logo ratios on our logo guide here.

This depends on the options you choose. At this time, you have the option to choose between 1 side, 2 adjacent (joining sides), 2 opposite or 4-sided printing.

Your uploaded artwork will print in the center of the box sides you've chosen and will be scaled to fit within the logo size you chose.

Already ordered? Please view your order confirmation email to confirm which printing sides you chose.

Please note that we cannot change order details such as the number of sides printed after an order has been submitted.

Please contact us to cancel your order at most 1 day after order has been placed if you'd like to make changes to your order.

At this time, we only offer in-stock sizes. Find them all here: https://brandablebox.com/collections/shipping-boxes

We don't offer custom sizes at the moment.